# Closing Pagepopup Freezes Page

**URL:** <https://techcommunity.softwareag.com/t/closing-pagepopup-freezes-page/200071>\
**Category:** Forum\
**Tags:** Adabas-Natural, Natural, NaturalONE, Natural-for-AJAX\
**Created:** [July 11, 2018, 2:59pm UTC](https://techcommunity.softwareag.com/t/closing-pagepopup-freezes-page/200071 "2018-07-11T14:59:31Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Fabio\_Maturano](https://avatars.discourse-cdn.com/v4/letter/f/e36b37/32.png) [@Fabio\_Maturano](https://techcommunity.softwareag.com/u/Fabio_Maturano)\
**Post date:** [July 11, 2018, 2:59pm UTC](https://techcommunity.softwareag.com/t/closing-pagepopup-freezes-page/200071/1 "2018-07-11T14:59:31Z")

</div>

Hi everyone.

I’m facing an issue with pagepopups on Natural For Ajax. This happens when i open a pagepopup and make a call to Natural using \*PAGE-EVENT. If the processing takes longer than usual and the user closes the pagepopup through the “x” button, the popup closes but the whole page freezes and i can’t do anything else except reload the application and logon to it again.

The application which i’m working in has a lot of reports which easily takes 10 plus minutes to load. So i’m a little bit worried about this behaviour. Is there anything i can do to block the closing of the pagepopup while Natural is processing?

Thanks in advance.

Fábio

---

<div class="post-metadata">

**Author:** ![Christine\_Zimmermann](https://avatars.discourse-cdn.com/v4/letter/c/839c29/32.png) [@Christine\_Zimmermann](https://techcommunity.softwareag.com/u/Christine_Zimmermann)\
**Post date:** [July 16, 2018, 12:53pm UTC](https://techcommunity.softwareag.com/t/closing-pagepopup-freezes-page/200071/2 "2018-07-16T12:53:31Z")

</div>

Hi Fábio,

which version of NJX and which version Natural are you running?  
We released hotfixes related to freezing of popups for NJX41. There was also 1 Natural hotfix related to pop-ups.  
I recommend to apply the latest NJX hotfix: NJX841HF7.

Best Regards,  
Christine

---

<div class="post-metadata">

**Author:** ![Fabio\_Maturano](https://avatars.discourse-cdn.com/v4/letter/f/e36b37/32.png) [@Fabio\_Maturano](https://techcommunity.softwareag.com/u/Fabio_Maturano)\
**Post date:** [July 17, 2018, 2:43pm UTC](https://techcommunity.softwareag.com/t/closing-pagepopup-freezes-page/200071/3 "2018-07-17T14:43:56Z")

</div>

Hi Christine.

We’re running our application on Natural 8.3 and NJX 8.3.8.

I will update my enviroment and check if these fixes will solve the problem.

Thanks for your reply,

Fábio

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/techcommunity/original/3X/c/d/cd19967bb605d28a72d77eb83a1cae22f3df2eb8.svg) [@system](https://techcommunity.softwareag.com/u/system)\
**Post date:** [April 2, 2021, 3:41pm UTC](https://techcommunity.softwareag.com/t/closing-pagepopup-freezes-page/200071/4 "2021-04-02T15:41:00Z")

</div>