# Edit profile not working

**URL:** <https://techcommunity.softwareag.com/t/edit-profile-not-working/98420>\
**Category:** Feedback & ideas\
**Tags:** Discussions-on-this-Forum-System, Feedback\
**Created:** [September 20, 2011, 12:37am UTC](https://techcommunity.softwareag.com/t/edit-profile-not-working/98420 "2011-09-20T00:37:25Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Scott\_Davis](https://avatars.discourse-cdn.com/v4/letter/s/ecccb3/32.png) [@Scott\_Davis](https://techcommunity.softwareag.com/u/Scott_Davis)\
**Post date:** [September 20, 2011, 12:37am UTC](https://techcommunity.softwareag.com/t/edit-profile-not-working/98420/1 "2011-09-20T00:37:25Z")

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When I click the “Edit Profile” button to update my display name and GMT offset, it allow me to make and submit the change. But then nothing actually gets updated.

Can you please fix this defect?

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/techcommunity/original/3X/c/d/cd19967bb605d28a72d77eb83a1cae22f3df2eb8.svg) [@system](https://techcommunity.softwareag.com/u/system)\
**Post date:** [September 20, 2011, 12:46am UTC](https://techcommunity.softwareag.com/t/edit-profile-not-working/98420/2 "2011-09-20T00:46:42Z")

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Just tried if I can update my account details and it worked fine,  
so it must be something in your environment.

What browser are you using ?  
Are you using any script blockers or the like ?

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<div class="post-metadata">

**Author:** ![Scott\_Davis](https://avatars.discourse-cdn.com/v4/letter/s/ecccb3/32.png) [@Scott\_Davis](https://techcommunity.softwareag.com/u/Scott_Davis)\
**Post date:** [September 20, 2011, 1:01am UTC](https://techcommunity.softwareag.com/t/edit-profile-not-working/98420/3 "2011-09-20T01:01:19Z")

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Thanks for helping out!

I have tried with both Firefox 6.0.2 and IE 7.0.

I have not installed any script blockers. My IT department has pre-installed all kinds of security software, but this hasn’t caused any problems with any other web sites.

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<div class="post-metadata">

**Author:** ![Scott\_Davis](https://avatars.discourse-cdn.com/v4/letter/s/ecccb3/32.png) [@Scott\_Davis](https://techcommunity.softwareag.com/u/Scott_Davis)\
**Post date:** [September 20, 2011, 11:05pm UTC](https://techcommunity.softwareag.com/t/edit-profile-not-working/98420/4 "2011-09-20T23:05:05Z")

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I tried it again today (both from home and from the office), and in both cases I am now getting the following error.

> [@](#):
>
> General Error
> 
> Could not update users table

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<div class="post-metadata">

**Author:** ![Desislava\_Petrova](https://sea1.discourse-cdn.com/techcommunity/user_avatar/techcommunity.softwareag.com/desislava_petrova/32/211_2.png) [@Desislava\_Petrova](https://techcommunity.softwareag.com/u/Desislava_Petrova)\
**Post date:** [September 21, 2011, 12:34pm UTC](https://techcommunity.softwareag.com/t/edit-profile-not-working/98420/5 "2011-09-21T12:34:48Z")

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Hello,

Thank you for reporting this. We are currently checking it and we will follow up with you shortly

Best regards,  
Desislava

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<div class="post-metadata">

**Author:** ![Desislava\_Petrova](https://sea1.discourse-cdn.com/techcommunity/user_avatar/techcommunity.softwareag.com/desislava_petrova/32/211_2.png) [@Desislava\_Petrova](https://techcommunity.softwareag.com/u/Desislava_Petrova)\
**Post date:** [September 21, 2011, 10:26pm UTC](https://techcommunity.softwareag.com/t/edit-profile-not-working/98420/6 "2011-09-21T22:26:04Z")

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Hello,

Can you please try editing your profile now and let us know if you are still not able to.

Best regards,  
Desislava

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/techcommunity/original/3X/c/d/cd19967bb605d28a72d77eb83a1cae22f3df2eb8.svg) [@system](https://techcommunity.softwareag.com/u/system)\
**Post date:** [September 28, 2011, 12:37pm UTC](https://techcommunity.softwareag.com/t/edit-profile-not-working/98420/7 "2011-09-28T12:37:40Z")

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Hi,

seems to work at my side…

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<div class="post-metadata">

**Author:** ![Scott\_Davis](https://avatars.discourse-cdn.com/v4/letter/s/ecccb3/32.png) [@Scott\_Davis](https://techcommunity.softwareag.com/u/Scott_Davis)\
**Post date:** [September 30, 2011, 11:30pm UTC](https://techcommunity.softwareag.com/t/edit-profile-not-working/98420/8 "2011-09-30T23:30:51Z")

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I don’t know what you guys changed, but now it works for me! yeah! Thank you. 😃

I didn’t do anything different. It just started working.