# Getting error during naturalone dowload

**URL:** <https://techcommunity.softwareag.com/t/getting-error-during-naturalone-dowload/207203>\
**Category:** Forum\
**Tags:** Adabas-Natural, Natural, NaturalONE, Adabas-Natural-Community-Edition, Natural-on-Windows-Unix\
**Created:** [February 7, 2020, 2:34pm UTC](https://techcommunity.softwareag.com/t/getting-error-during-naturalone-dowload/207203 "2020-02-07T14:34:29Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Mohamed\_Ibrahim2](https://avatars.discourse-cdn.com/v4/letter/m/df788c/32.png) [@Mohamed\_Ibrahim2](https://techcommunity.softwareag.com/u/Mohamed_Ibrahim2)\
**Post date:** [February 7, 2020, 2:34pm UTC](https://techcommunity.softwareag.com/t/getting-error-during-naturalone-dowload/207203/1 "2020-02-07T14:34:29Z")

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The below error occurs

[u][b]Count not connect to server

Could not connect to [signon.softwareag.com](http://signon.softwareag.com)

The remote side uses a protocol version that is not enabled  
[/b][/u]

Please help on resolving this error.

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**Author:** ![George\_Cooper](https://sea1.discourse-cdn.com/techcommunity/user_avatar/techcommunity.softwareag.com/george_cooper/32/7831_2.png) [@George\_Cooper](https://techcommunity.softwareag.com/u/George_Cooper)\
**Post date:** [February 7, 2020, 11:44pm UTC](https://techcommunity.softwareag.com/t/getting-error-during-naturalone-dowload/207203/2 "2020-02-07T23:44:17Z")

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It looks like a problem with your browser preferences/settings.

What OS and what browser and version are you using to download?

Are you connecting directly to the internet or going through a proxy server?

Regards,  
George

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**Author:** ![Mohamed\_Ibrahim2](https://avatars.discourse-cdn.com/v4/letter/m/df788c/32.png) [@Mohamed\_Ibrahim2](https://techcommunity.softwareag.com/u/Mohamed_Ibrahim2)\
**Post date:** [February 10, 2020, 8:50am UTC](https://techcommunity.softwareag.com/t/getting-error-during-naturalone-dowload/207203/3 "2020-02-10T08:50:12Z")

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Using Windows 10 and in Chrome/Edge browser. And using proxy server.

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**Author:** ![George\_Cooper](https://sea1.discourse-cdn.com/techcommunity/user_avatar/techcommunity.softwareag.com/george_cooper/32/7831_2.png) [@George\_Cooper](https://techcommunity.softwareag.com/u/George_Cooper)\
**Post date:** [February 10, 2020, 12:42pm UTC](https://techcommunity.softwareag.com/t/getting-error-during-naturalone-dowload/207203/4 "2020-02-10T12:42:37Z")

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I suspect the problem is with your proxy server, since I was able to login and download the Adabas CE with Win 10 using the Edge browser with no problem.

Can you bypass your proxy server for the download? Or if it’s the proxy for your work or school network, can you ask tech support for help?

Since your first error message indicated you could not connect to [signon.softwareag.com](http://signon.softwareag.com), I’m wondering how you were able to sign in to set up your member account and post messages? Did you use a different computer? Maybe you could download using that one.

Otherwise, I have no other ideas.

Good luck.  
George

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**Author:** ![system](https://global.discourse-cdn.com/techcommunity/original/3X/c/d/cd19967bb605d28a72d77eb83a1cae22f3df2eb8.svg) [@system](https://techcommunity.softwareag.com/u/system)\
**Post date:** [April 2, 2021, 3:44pm UTC](https://techcommunity.softwareag.com/t/getting-error-during-naturalone-dowload/207203/5 "2021-04-02T15:44:12Z")

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