# MWS not starting up after installation **URL:** \ **Category:** Forum\ **Tags:** Managed-File-Transfer\ **Created:** [June 15, 2021, 3:10am UTC](https://techcommunity.softwareag.com/t/mws-not-starting-up-after-installation/242157 "2021-06-15T03:10:23Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![paulryan.uchi](https://avatars.discourse-cdn.com/v4/letter/p/bb73d2/32.png) [@paulryan.uchi](https://techcommunity.softwareag.com/u/paulryan.uchi)\ **Post date:** [June 15, 2021, 3:10am UTC](https://techcommunity.softwareag.com/t/mws-not-starting-up-after-installation/242157/1 "2021-06-15T03:10:23Z")
Hi Everyone, We have just installed MWS on one server and IS on another server. Both installation run and completed, and IS came up running but MWS gets an error. The error from the logs we got are copied below. java.sql.SQLNonTransientConnectionException: [SoftwareAG][SQLServer JDBC Driver][SQLServer]Cannot open database “WM\_INSTALLATION\_FILE” requested by the login. The login failed. at com.wm.dd.jdbc.sqlserverbase.ddco.a(Unknown Source) ~[com.softwareag.ext.dd.cjdbc\_6.0.0.0001-0002.jar:?] at com.wm.dd.jdbc.sqlserverbase.ddco.a(Unknown Source) ~[com.softwareag.ext.dd.cjdbc\_6.0.0.0001-0002.jar:?] at com.wm.dd.jdbc.sqlserverbase.ddco.a(Unknown Source) ~[com.softwareag.ext.dd.cjdbc\_6.0.0.0001-0002.jar:?] at com.wm.dd.jdbc.sqlserver.tds.ddr.v(Unknown Source) ~[com.softwareag.ext.dd.cjdbc\_6.0.0.0001-0002.jar:?] at com.wm.dd.jdbc.sqlserver.tds.ddr.a(Unknown Source) ~[com.softwareag.ext.dd.cjdbc\_6.0.0.0001-0002.jar:?] at com.wm.dd.jdbc.sqlserver.tds.ddj.a(Unknown Source) ~[com.softwareag.ext.dd.cjdbc\_6.0.0.0001-0002.jar:?] at com.wm.dd.jdbc.sqlserver.tds.ddr.c(Unknown Source) ~[com.softwareag.ext.dd.cjdbc\_6.0.0.0001-0002.jar:?] at com.wm.dd.jdbc.sqlserver.tds.ddj.a(Unknown Source) ~[com.softwareag.ext.dd.cjdbc\_6.0.0.0001-0002.jar:?] at com.wm.dd.jdbc.sqlserver.SQLServerImplConnection.j(Unknown Source) ~[com.softwareag.ext.dd.cjdbc\_6.0.0.0001-0002.jar:?] at com.wm.dd.jdbc.sqlserverbase.BaseConnection.b(Unknown Source) ~[com.softwareag.ext.dd.cjdbc\_6.0.0.0001-0002.jar:?] at com.wm.dd.jdbc.sqlserverbase.BaseConnection.l(Unknown Source) ~[com.softwareag.ext.dd.cjdbc\_6.0.0.0001-0002.jar:?] at com.wm.dd.jdbc.sqlserverbase.BaseConnection.c(Unknown Source) ~[com.softwareag.ext.dd.cjdbc\_6.0.0.0001-0002.jar:?] at com.wm.dd.jdbc.sqlserverbase.BaseConnection.a(Unknown Source) ~[com.softwareag.ext.dd.cjdbc\_6.0.0.0001-0002.jar:?] at com.wm.dd.jdbc.sqlserverbase.BaseDriver.connect(Unknown Source) ~[com.softwareag.ext.dd.cjdbc\_6.0.0.0001-0002.jar:?] at java.sql.DriverManager.getConnection(DriverManager.java:664) ~[?:1.8.0\_222] at java.sql.DriverManager.getConnection(DriverManager.java:247) ~[?:1.8.0\_222] at com.webMethods.portal.service.sql.core.provider.pool.ConnectionPoolManager.create(ConnectionPoolManager.java:111) [com.webMethods.caf.server\_10.5.0.0000-0232.jar:10.5.0.0000-0232] DBConfigurator was run on the IS and on the MWS it was not run. ---
**Author:** ![Harsh\_Chincholi](https://avatars.discourse-cdn.com/v4/letter/h/e36b37/32.png) [@Harsh\_Chincholi](https://techcommunity.softwareag.com/u/Harsh_Chincholi)\ **Post date:** [June 15, 2021, 7:21am UTC](https://techcommunity.softwareag.com/t/mws-not-starting-up-after-installation/242157/2 "2021-06-15T07:21:51Z")
Hi Paul, It seems you are unable to connect to DB from MWS. Please make sure login credentials are correct when connecting to DB and tables are created correctly. IS will come up if its not connected to DB but not same with MWS. Thanks, Harsh ---
**Author:** ![Holger\_von\_Thomsen](https://sea1.discourse-cdn.com/techcommunity/user_avatar/techcommunity.softwareag.com/holger_von_thomsen/32/178_2.png) [@Holger\_von\_Thomsen](https://techcommunity.softwareag.com/u/Holger_von_Thomsen)\ **Post date:** [June 15, 2021, 8:22am UTC](https://techcommunity.softwareag.com/t/mws-not-starting-up-after-installation/242157/3 "2021-06-15T08:22:24Z")
Addendum: Please check your MWS/server/default/config/mws.db.xml for db connectivity parameters. It is not neccessary to run the db configurator for each installation, but you can run it once from one of them and then make sure to create the schemas for the neccessary products and/or components. Regards, Holger ---
**Author:** ![paulryan.uchi](https://avatars.discourse-cdn.com/v4/letter/p/bb73d2/32.png) [@paulryan.uchi](https://techcommunity.softwareag.com/u/paulryan.uchi)\ **Post date:** [June 17, 2021, 5:36pm UTC](https://techcommunity.softwareag.com/t/mws-not-starting-up-after-installation/242157/4 "2021-06-17T17:36:01Z")
Thanks a lot this one made it work. ---
**Author:** ![Jake2264](https://avatars.discourse-cdn.com/v4/letter/j/278dde/32.png) [@Jake2264](https://techcommunity.softwareag.com/u/Jake2264)\ **Post date:** [June 29, 2021, 5:14am UTC](https://techcommunity.softwareag.com/t/mws-not-starting-up-after-installation/242157/5 "2021-06-29T05:14:07Z")
Please make sure login credentials are correct when connecting to DB and tables are created correctly. IS will come up if its not connected to DB but not same with MWS. ---
**Author:** ![system](https://global.discourse-cdn.com/techcommunity/original/3X/c/d/cd19967bb605d28a72d77eb83a1cae22f3df2eb8.svg) [@system](https://techcommunity.softwareag.com/u/system)\ **Post date:** [September 27, 2021, 5:14am UTC](https://techcommunity.softwareag.com/t/mws-not-starting-up-after-installation/242157/6 "2021-09-27T05:14:49Z")
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