# uninstall 9.12 **URL:** \ **Category:** Forum\ **Tags:** Adabas-Natural, Natural, Natural-on-Linux, Natural-Installation-and-Setup-on-Open-Systems, Natural-on-Windows-Unix\ **Created:** [October 27, 2016, 5:11pm UTC](https://techcommunity.softwareag.com/t/uninstall-9-12/191338 "2016-10-27T17:11:54Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Ralph\_Zbrog](https://sea1.discourse-cdn.com/techcommunity/user_avatar/techcommunity.softwareag.com/ralph_zbrog/32/78_2.png) [@Ralph\_Zbrog](https://techcommunity.softwareag.com/u/Ralph_Zbrog)\ **Post date:** [October 27, 2016, 5:11pm UTC](https://techcommunity.softwareag.com/t/uninstall-9-12/191338/1 "2016-10-27T17:11:54Z")
Having a few issue with my environment, I decided to uninstall all SAG products and then re-install Product Suite 9.12, but I am unable to remove the Infrastructure components. After selecting products to uninstall the installer window goes blank and hangs. At the end of uninstallLog.txt I see 07:52:39 info DM\> Windows TS/RDP session: console. There are no other active sessions. 07:52:43 info DLIFPP\> We are running with local admin privileges. 07:52:43 alert DLIFPP\> Windows product name: Windows 10 Pro N 07:52:43 alert DLIFPP\> Windows build lab: 14393.rs1\_release\_inmarket.161004-2338 07:53:30 warning CCM.W: CCMCondP\> Cannot access instance folder: C:\SoftwareAG2016\install\products 07:53:30 warning CCM.W: CCMCondP\> Cannot access instance folder: C:\SoftwareAG2\install\products C:\SoftwareAG2016 and C:\SoftwareAG2 were used in previous installations, but no longer exist. I’ve searched the registry, \*.ini and \*.cfg for references to \install\products. How do I complete the un-install? ---
**Author:** ![MR\_as173d](https://sea1.discourse-cdn.com/techcommunity/user_avatar/techcommunity.softwareag.com/mr_as173d/32/744_2.png) [@MR\_as173d](https://techcommunity.softwareag.com/u/MR_as173d)\ **Post date:** [October 29, 2016, 12:28pm UTC](https://techcommunity.softwareag.com/t/uninstall-9-12/191338/2 "2016-10-29T12:28:21Z")
Please make sure, all your wM components are down, none of the related files are opened. Thanks, ---
**Author:** ![Holger\_von\_Thomsen](https://sea1.discourse-cdn.com/techcommunity/user_avatar/techcommunity.softwareag.com/holger_von_thomsen/32/178_2.png) [@Holger\_von\_Thomsen](https://techcommunity.softwareag.com/u/Holger_von_Thomsen)\ **Post date:** [October 31, 2016, 5:25pm UTC](https://techcommunity.softwareag.com/t/uninstall-9-12/191338/3 "2016-10-31T17:25:46Z")
Hi Ralph, please check in Task Manager under Services and/or Processes, if there are still some of them running related to the mentioned directories. Stop these. They are not directly related to install/products, but to the real installation directory (at the same level as install). Regards, Holger ---
**Author:** ![Ralph\_Zbrog](https://sea1.discourse-cdn.com/techcommunity/user_avatar/techcommunity.softwareag.com/ralph_zbrog/32/78_2.png) [@Ralph\_Zbrog](https://techcommunity.softwareag.com/u/Ralph_Zbrog)\ **Post date:** [October 31, 2016, 9:13pm UTC](https://techcommunity.softwareag.com/t/uninstall-9-12/191338/4 "2016-10-31T21:13:23Z")
This had already been done. All services with “Software AG” in the description have been disabled. I copied the most recent installation directory to create the two directories being sought by the uninstaller. So I no longer see the two “Cannot access instance folder” messages in the log, but it still hangs. ```auto 12:56:48 info DM> java.home: C:\SoftwareAG\jvm\jvm\jre 12:56:48 info DM> java.version: 1.8.0_101 12:56:48 info DM> java.class.path: C:\SoftwareAG\install\jars\DistMan.jar 12:56:48 info DM> sun.os.patch.level: 12:56:48 info DM> Java system properties dump end. 12:56:48 info DM> Windows TS/RDP session: console. There are no other active sessions. 12:56:52 info DLIFPP> We are running with local admin privileges. 12:56:52 alert DLIFPP> Windows product name: Windows 10 Pro N 12:56:52 alert DLIFPP> Windows build lab: 14393.rs1_release_inmarket.161014-1755 ``` I’ve uploaded a few images which may be useful. ![products.png](https://global.discourse-cdn.com/techcommunity/original/2X/a/aa89151df4bcf8661932ae292ff30ec9c3e2d42e.png) ![services.png](https://global.discourse-cdn.com/techcommunity/original/2X/5/583e3dbb48dd15f9e2fc1574b1bc3bb0195a68c9.png) ---
**Author:** ![Holger\_von\_Thomsen](https://sea1.discourse-cdn.com/techcommunity/user_avatar/techcommunity.softwareag.com/holger_von_thomsen/32/178_2.png) [@Holger\_von\_Thomsen](https://techcommunity.softwareag.com/u/Holger_von_Thomsen)\ **Post date:** [November 1, 2016, 1:27pm UTC](https://techcommunity.softwareag.com/t/uninstall-9-12/191338/5 "2016-11-01T13:27:53Z")
Hi Ralph, what looks interesting is the Uninstaller List where there are entries labelled “Missing \*”. Do you know the reason for this? Regards, Holger ---
**Author:** ![Ralph\_Zbrog](https://sea1.discourse-cdn.com/techcommunity/user_avatar/techcommunity.softwareag.com/ralph_zbrog/32/78_2.png) [@Ralph\_Zbrog](https://techcommunity.softwareag.com/u/Ralph_Zbrog)\ **Post date:** [November 8, 2016, 10:00pm UTC](https://techcommunity.softwareag.com/t/uninstall-9-12/191338/6 "2016-11-08T22:00:16Z")
I usually do little more than glance at the installation notes, as they rarely change dramatically. At the end of my installation I was somewhat surprised to see a message to the effect that an upgrade to the 9.12 release was not possible. I must presume that the “missing” objects are a result of conflicts with my prior installation. ---
**Author:** ![Ralph\_Zbrog](https://sea1.discourse-cdn.com/techcommunity/user_avatar/techcommunity.softwareag.com/ralph_zbrog/32/78_2.png) [@Ralph\_Zbrog](https://techcommunity.softwareag.com/u/Ralph_Zbrog)\ **Post date:** [November 8, 2016, 10:16pm UTC](https://techcommunity.softwareag.com/t/uninstall-9-12/191338/7 "2016-11-08T22:16:58Z")
Unable to cleanly un-install, I moved on with another attempt to install 9.12. Natural and Adabas seem to be running fine, but I am unable to use Adabas Manager. > [@](#): > > Adabas Manager Communication Client is not running: or specified host name / port number (localhost:4980) of Adabas Manager Communication Client is invalid. In my list of services I see Software AG Adabas Manager Communicator Service 1.5.0.0(1) is running. I’ve tried re-starting it with a parameter to change the port, but that doesn’t help. Any suggestions? p…s. Software AG Adabas Administration Service 2.4(1) is not running; it’s Automatic (Delayed Start). p.p.s. Adabas Manager worked fine before my attempt to install 9.12. ---
**Author:** ![system](https://global.discourse-cdn.com/techcommunity/original/3X/c/d/cd19967bb605d28a72d77eb83a1cae22f3df2eb8.svg) [@system](https://techcommunity.softwareag.com/u/system)\ **Post date:** [April 2, 2021, 3:37pm UTC](https://techcommunity.softwareag.com/t/uninstall-9-12/191338/8 "2021-04-02T15:37:13Z")